Terms & conditions

1. TERMS OF SERVICE

This website is operated by Jazzberry Street, an international apparel brand and a division of Jazzberry Commerce (referred to throughout as “Jazzberry Street,” “we,” “us,” or “our”). Jazzberry Street offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

PLEASE READ CAREFULLY: By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 — ONLINE STORE TERMS By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

SECTION 2 — GENERAL CONDITIONS We reserve the right to refuse service to anyone for any legitimate business reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Credit card and payment information is always encrypted during transfer over secure networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from Jazzberry Street.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary sources. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS OR SERVICES

  • Online Exclusives: Certain products or collections may be available exclusively online through the website. These items may have limited quantities and are subject to return or exchange strictly according to our Returns Policy.
  • Colors & Visuals: We make every effort to display the colors, textures, and details of our apparel as accurately as possible. We cannot guarantee that your device’s display will be completely accurate.
  • Limitations: We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit quantities or discontinue any product at any time.

SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION We reserve the right to refuse, limit, or cancel any order placed with us (e.g., orders placed by the same account, credit card, or shipping address). In the event that we make a change to or cancel an order, we will attempt to notify you via the email or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all transactions, including updating your email address, billing address, and payment details promptly.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 — THIRD-PARTY LINKS Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with Jazzberry Street. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, products, or services.

SECTION 9 — USER COMMENTS, FEEDBACK & SUBMISSIONS If you send us creative ideas, suggestions, proposals, plans, reviews, or other materials (collectively, “comments”), you agree that Jazzberry Street may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use those comments in any medium. We are and shall be under no obligation to:

  1. Maintain any comments in confidence;
  2. Pay compensation for any comments; or
  3. Respond to any comments.

SECTION 10 — ERRORS, INACCURACIES & OMISSIONS Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

SECTION 11 — PROHIBITED USES In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform illegal acts;
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false, misleading, or deceptive information;
  • To upload or transmit viruses, malware, or malicious code;
  • To collect or track the personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape content.

SECTION 12 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • “As-Is” Basis: All products and services delivered to you through Jazzberry Street are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.
  • Limitation: In no case shall Jazzberry Street, a division of Jazzberry Commerce, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, lost data, or replacement costs—arising from your use of any service or product.

SECTION 13 — INDEMNIFICATION You agree to indemnify, defend, and hold harmless Jazzberry Street, Jazzberry Commerce, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 14 — SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 — TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

SECTION 16 — ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

SECTION 17 — GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 18 — CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 19 — CONTACT INFORMATION Questions about the Terms of Service should be sent to us via our designated support channels or delivered in writing to our principal business location:

Jazzberry Street (a division of Jazzberry Commerce)

142 Blandford road, Northriding

Randburg, Gauteng 2169, South Africa

2. PRIVACY POLICY

Jazzberry Street, a division of Jazzberry Commerce, respects your privacy and is committed to protecting your personal data. We operate in full compliance with global data protection standards, including the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

INFORMATION WE COLLECT

  • Identity & Contact Data: Name, email address, phone number, and billing/delivery address collected during checkout or via contact forms.
  • Transaction Data: Payment details and items purchased from our store.
  • Technical & Device Information: IP address, browser type, time zone, log files, cookies, web beacons, pixels, and basic site usage behavior gathered to optimize browsing experience.

HOW WE USE YOUR DATA

We process your personal information strictly to carry out our contractual commitments and legitimate operational needs:

  • Fulfilling, processing, and shipping orders and providing invoices/order confirmations.
  • Screening orders for potential risk or fraud.
  • Communicating with you regarding customer support or order updates.
  • Providing targeted marketing communications when aligned with your preferences.

SHARING YOUR PERSONAL INFORMATION

We share relevant personal information with third-party service providers who directly assist our operations (e.g., payment gateways, shipping couriers, and analytics services like Google Analytics). We do not sell your personal data. We may also share information to comply with applicable laws, subpoenas, search warrants, or court orders.

YOUR DATA RIGHTS (POPIA / GDPR / EUROPEAN RESIDENTS)

If you are a resident of South Africa, the European Union, or jurisdictions with applicable privacy regulations, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections, updates, or complete deletion of your personal data.
  • Object to processing or opt-out of marketing communications.

To exercise these rights, please contact our Privacy Officer using the contact details provided at the end of this document.

DATA RETENTION

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

3. PAYMENT POLICY

ACCEPTED PAYMENT METHODS

To guarantee a completely secure checkout experience, Jazzberry Street integrates with trusted international payment processors. We accept:

  • PayPal: Secure payments via account balance, linked bank account, or major international cards (Visa, Mastercard, American Express).
  • Payoneer Checkout: Secure direct processing of global card payments.

CURRENCY AND BILLING

All transactions are finalized in the currency clearly specified at checkout. No hidden handling fees or surprise surcharges are added to your invoice; the final price displayed in your order summary is exactly what will be charged.

PAYMENT SECURITY

Your financial safety is our absolute priority. All payment processing channels utilize industry-standard, bank-grade encryption (SSL/TLS protocols). Jazzberry Street never directly collects, processes, or stores your private credit card credentials or payment account passwords on our website infrastructure.

4. RETURNS, REFUNDS & REPLACEMENTS

Thank you for shopping at Jazzberry Street! We appreciate your business and want to ensure you have a transparent shopping experience. 

1. Standard Returns & Exchanges Policy

• No Returns: For non-EU orders, we do not accept returns for buyer’s remorse or change of mind.

• No Exchanges: We do not offer size, color, or style exchanges globally.

• Customer Responsibility: Customers are fully responsible for ensuring that the correct size, color, quantity, and shipping details are selected at checkout. Please carefully review our size charts and product descriptions before finalizing your order.

2. Exceptions Eligible for Refunds

We want to make things right if something goes wrong on our end. We will issue a full or partial refund under the following specific circumstances:

• Items Not Received: If your package is officially lost in transit or fails to arrive at your designated delivery address, you are eligible for a full refund.

• Damaged or Defective Items: If an item arrives damaged, torn, or otherwise defective from production, we will issue a refund.

• Incorrect Items Received: If we accidentally ship you the wrong item, size, or design compared to what is listed on your original order invoice, we will correct the error via a refund.

3. How to Request a Refund

If your order qualifies for a refund under Section 2, please follow these steps to submit a claim:

1. Contact Us: Send an email to support@jazzberrystreet.com within 14 days of the delivery date (or the expected delivery date in the case of non-delivery).

2. Include Order Details: Provide your full name, order number, and a brief explanation of the issue.

3. Provide Photographic Proof: For damaged or incorrect items, you must attach clear photos of the item showing the defect or the incorrect labeling/sizing.

Note: Please do not ship items back to us unless explicitly instructed to do so by our customer support team.

4. Refund Processing

Once your claim is received and verified by our team, we will process your refund immediately.

• Approved refunds will be credited back to your original method of payment.

• Depending on your financial institution, it typically takes 3 business days for the funds to reflect in your account.

Special Supplement for European Union (EU) Customers

For orders delivered within the European Union (EU), your purchase is governed by EU Consumer Protection law, alongside our standard quality guarantees.

1. 14-Day Right of Withdrawal (Change of Mind Returns)

• Right to Cancel: EU customers have the right to cancel or return their order within 14 calendar days of receiving the item without giving any reason.

• Condition of Items: Items must be returned unworn, unwashed, unused, and in their original packaging with all labels attached.

• Return Shipping Costs: Customers in the EU are responsible for a 5% restocking fee for change-of-mind requests, and are responsible for downloading and printing their own return shipping label.

2. How to Request an EU Return

1. Contact Us: Send an email to support@jazzberrystreet.com within 14 days of delivery.

2. Include Order Details: Provide your full name, order number, and state that you wish to execute your 14-day right of withdrawal.

3. Return Label: Our team will provide instructions on how to return the item. Customers are responsible for mailing the package back via trackable post.

Special Supplement for European Union (EU) Customers

Thank you for shopping at Jazzberry Street! We appreciate your business and want to ensure you have a transparent shopping experience. For orders delivered within the European Union (EU), your purchase is governed by EU Consumer Protection law (Directive 2011/83/EU), alongside our standard quality guarantees.

Please read the details below regarding EU orders:

1. 14-Day Right of Withdrawal (Change of Mind Returns)

 Right to Cancel: EU customers have the right to cancel or return their order within 14 calendar days of receiving the item without giving any reason.

 Condition of Items: Items must be returned unworn, unwashed, unused, and in their original packaging with all labels attached.

 Return Shipping Costs: Customers in the EU are responsible for paying the direct cost of returning items for change-of-mind requests, unless the return is due to an error on our part or a defective item.

2. Exceptions Eligible for Refunds & Damaged Items

We want to make things right if something goes wrong on our end. We will issue a full or partial refund under the following circumstances:

 Items Not Received: If your package is officially lost in transit or fails to arrive at your designated delivery address, you are eligible for a full refund.

 Damaged or Defective Items: If an item arrives damaged, torn, or otherwise defective from production, we will issue a full refund or replacement free of charge.

 Incorrect Items Received: If we accidentally ship the wrong item, size, or design compared to what is listed on your original order invoice, we will correct the error via a full refund or replacement.

3. How to Request a Return or Refund

If your order qualifies under Section 1 or Section 2, please follow these steps to submit a claim:

1. Contact Us: Send an email to ⁠support@jazzberrystreet.com⁠ within 14 days of delivery (or within 14 days of the expected delivery date in the case of non-delivery).

2. Include Order Details: Provide your full name, order number, and a brief explanation of the issue or return request.

3. Photographic Proof (Defects Only): For damaged or incorrect items, please attach clear photos showing the defect or incorrect labeling/sizing.

Note: Please do not ship items back to us without contacting our customer support team first to receive return authorization instructions.

4. Refund Processing

Once your returned item is received and inspected by our team (or your claim is verified), we will process your refund immediately.

 Approved refunds will be credited back to your original method of payment.

 Depending on your financial institution, it typically takes 3 business days for the funds to reflect in your account.

5. SHIPPING INFORMATION

  • At Jazzberry Street, we are dedicated to delivering our international clothing collections directly to your doorstep. As a division of Jazzberry Commerce, we ensure a transparent, reliable, and secure shipping process from our global fulfillment network to you.
  • Order Processing Time
  •  Handling Time: All orders are processed and verified within 1 to 3 business days (excluding weekends and public holidays).
  •  You will receive a notification email with tracking details as soon as your order has been dispatched.
  • Shipping & Delivery Estimates
  • We offer international shipping to ensure our clothing collections reach global destinations.
  •  Standard International Shipping: Estimated delivery time is 5 to 15 business days, depending on your location and local customs clearance.
  •  Please note: Delivery windows are estimates and may occasionally vary due to customs delays or carrier bottlenecks.
  • Shipping Rates
  • We don’t charge for shipping.
  • Tracking Your Order
  • Once your package is on its way, a tracking link will be emailed to you automatically. You can monitor your shipment’s progress securely in real-time.
  • Customs, Duties, and Taxes
  • All customs duties, import taxes, and brokerage fees are fully included in the price you see at checkout. We guarantee that your package will be delivered directly to your doorstep with zero surprise fees or hidden delivery costs.

6. INTELLECTUAL PROPERTY POLICY

Jazzberry Street strictly respects intellectual property rights and maintains a zero-tolerance policy against counterfeit items or IP infringement.

PROCEDURE FOR COMPLAINTS

If you believe your trademark, patent, copyright, or design right has been infringed by any listing on our site, please submit a Notice of Claimed Infringement to our team via email at support@jazzberrystreet.com.

Upon receipt, we will perform a prompt internal investigation. If accepted, we may:

  1. Remove or disable access to the alleged infringing listing immediately;
  2. Notify the supplier/seller and provide contact details for direct resolution;
  3. Terminate accounts associated with repeated or severe willful infringements.

7. CONTACT INFORMATION

Questions about these Terms, Privacy, or Legal Policies should be directed to us at:

  • Business Name: Jazzberry Street, A Division of Jazzberry Commerce
  • Physical Address: HQ: 142 Blandford rd, Northriding, Randburg, Gauteng, South Africa – Gauteng, 2169
  • Email: support@jazzberrystreet.com
  • Telephone: +1-518-660-1993