REFUND & RETURNS POLICY
Thank you for shopping at Jazzberry Street! We appreciate your business and want to ensure you have a transparent shopping experience. Because our items are processed with care, we operate under a strict No Returns, No Exchanges policy.
Please read the details below before completing your purchase.
1. Final Sale: No Returns or Exchanges
No Returns: We do not accept returns for buyer’s remorse or change of mind.
No Exchanges: We do not offer size, color, or style exchanges.
Customer Responsibility: Customers are fully responsible for ensuring that the correct size, color, quantity, and shipping details are selected at checkout. Please carefully review our size charts and product descriptions before finalizing your order.
2. Exceptions Eligible for Refunds
We want to make things right if something goes wrong on our end. We will issue a full or partial refund only under the following specific circumstances:
Items Not Received: If your package is officially lost in transit or fails to arrive at your designated delivery address, you are eligible for a full refund.
Damaged or Defective Items: If an item arrives damaged, torn, or otherwise defective from production, we will issue a refund.
Incorrect Items Received: If we accidentally ship you the wrong item, size, or design compared to what is listed on your original order invoice, we will correct the error via a refund.
3. How to Request a Refund
If your order qualifies for a refund under Section 2, please follow these steps to submit a claim:
1. Contact Us: Send an email to support@jazzberrystreet.com within 3 days of the delivery date (or the expected delivery date in the case of non-delivery).
2. Include Order Details: Provide your full name, order number, and a brief explanation of the issue.
3. Provide Photographic Proof: For damaged or incorrect items, you must attach clear photos of the item showing the defect or the incorrect labeling/sizing.
Note: Please do not ship items back to us unless explicitly instructed to do so by our customer support team.
4. Refund Processing
Once your claim is received and verified by our team, we will process your refund immediately.
Approved refunds will be credited back to your original method of payment.
Depending on your financial institution, it typically takes 3 business days for the funds to reflect in your account.
Special Supplement for European Union (EU) Customers
Thank you for shopping at Jazzberry Street! We appreciate your business and want to ensure you have a transparent shopping experience. For orders delivered within the European Union (EU), your purchase is governed by EU Consumer Protection law (Directive 2011/83/EU), alongside our standard quality guarantees.
Please read the details below regarding EU orders:
1. 14-Day Right of Withdrawal (Change of Mind Returns)
Right to Cancel: EU customers have the right to cancel or return their order within 14 calendar days of receiving the item without giving any reason.
Condition of Items: Items must be returned unworn, unwashed, unused, and in their original packaging with all labels attached.
Return Shipping Costs: Customers in the EU are responsible for paying the direct cost of returning items for change-of-mind requests, unless the return is due to an error on our part or a defective item.
2. Exceptions Eligible for Refunds & Damaged Items
We want to make things right if something goes wrong on our end. We will issue a full or partial refund under the following circumstances:
Items Not Received: If your package is officially lost in transit or fails to arrive at your designated delivery address, you are eligible for a full refund.
Damaged or Defective Items: If an item arrives damaged, torn, or otherwise defective from production, we will issue a full refund or replacement free of charge.
Incorrect Items Received: If we accidentally ship the wrong item, size, or design compared to what is listed on your original order invoice, we will correct the error via a full refund or replacement.
3. How to Request a Return or Refund
If your order qualifies under Section 1 or Section 2, please follow these steps to submit a claim:
1. Contact Us: Send an email to support@jazzberrystreet.com within 14 days of delivery (or within 14 days of the expected delivery date in the case of non-delivery).
2. Include Order Details: Provide your full name, order number, and a brief explanation of the issue or return request.
3. Photographic Proof (Defects Only): For damaged or incorrect items, please attach clear photos showing the defect or incorrect labeling/sizing.
Note: Please do not ship items back to us without contacting our customer support team first to receive return authorization instructions.
4. Refund Processing
Once your returned item is received and inspected by our team (or your claim is verified), we will process your refund immediately.
Approved refunds will be credited back to your original method of payment.
Depending on your financial institution, it typically takes 3 business days for the funds to reflect in your account.